Date last modified: September 12, 2021
At oneCoach we recognize that privacy is important and we are committed to protecting your privacy rights ("Policy"). We use the information we collect about you to process orders, to improve the content of the Website and to provide a more personalized experience. We may also use it to periodically inform you about changes on our Website and new products and services. We do not sell, trade or rent your personal information to others.
This Policy applies to all of the products, services and websites offered by oneCoach, the mobile or tablet versions thereof, any oneCoach software, and any applications created by oneCoach whether available through a social networking site or its subsidiaries or affiliated companies (collectively, the "Service"). Please note that the availability of any oneCoach applications on a social networking site, mobile or tablet device, internet television or other technology platform does not indicate any relationship or affiliation between oneCoach and such social networking site, mobile or tablet device, or internet television or other technology platform.If you have any questions about this Policy, please feel free to contact us.
By using the Service, you consent to the collection and use of your personal information as outlined in this Policy. As this Policy may be amended from time to time, you should visit this page periodically to review any changes to the Policy. Through your continued use of the Website after changes are made to the Policy, you accept the Policy as modified.
Information We Collect and How We Use It
Information you provide
When you sign up for a oneCoach account we ask you for personal information (such as your name, e-mail address and an account password and may require your date of birth, gender, mailing and billing address, and zip code). We may combine the information you submit under your account with information from other oneCoach services or third parties in order to provide you with a better experience and to improve the quality of our services.
We also use your name, e-mail address and other information on our system to notify you of new product releases, service notifications, events, and to solicit your feedback and input. We may also use your information, or a portion thereof, to send you marketing materials and/or oneCoach newsletters or other information oneCoach thinks you may need, unless you notify oneCoach that you do not wish to receive such materials. Please contact us to request that you not be sent any or all of such information.
These cookies may either be permanent or temporary. oneCoach uses permanent cookies. This means that the cookie stays on your hard drive until you delete it. You can delete our cookie at any time by following the instructions contained in your browser’s help file, or by contacting that company providing your browser’s technical support.
In order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the Service, including information about users accessing the Website such as internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time. By using the Service, you consent to our retaining all of your Activity Information.
An Internet Protocol (IP) address is a number that's automatically assigned to your computer whenever you're surfing the Web. We may retain your IP address in order to help us diagnose problems with our servers, to administer our Website, to help identify you, to gather broad anonymous demographic information (such as the number of visitors from a geographic area), to enforce compliance with the Website terms and conditions, or otherwise in order to protect our services, sites, customers, or others.
When you send email or other communication to oneCoach, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
We offer some of our services in connection with other websites. Personal information that you provide to those websites may be sent to oneCoach in order to deliver the Service. We process such information in accordance with this Policy. The affiliated websites may have different privacy practices and we encourage you to read their privacy policies.
oneCoach may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our Website.
This Policy applies to websites and services that are owned and operated by oneCoach. We do not exercise control over the websites displayed as search results or links from within our various services. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
What Does oneCoach Do With The Collected Information?
We may use your personal information for the purposes described in this Policy and/or privacy notice for specific services. Such purposes include, but are not limited to: Providing our products and services to users, including the display of customized content and advertising; Sharing information to our business partners who perform core services (such as hosting, billing, data storage, security, and reporting services) related to the operation of the Website and Service; Collecting and processing information about your actual location to provide location aware products and services and other content; Verifying your identity; Following up with transactions initiated on the Website; Auditing, research and analysis in order to maintain, protect and improve our services; Ensuring the technical functioning of our network; and Developing new services.
oneCoach processes personal information on its servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We provide personal and non-personal information to our subsidiaries, affiliated companies or other trusted third parties or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such personal information based on our instructions and in compliance with the appropriate confidentiality and security measures.
We may also disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on oneCoach or its parent company, subsidiaries, or affiliates, (2) protect and defend the rights or property of oneCoach or the users of the Website, or (3) act under exigent circumstances to protect the safety of the public or users of the Website.
Choices for personal information
When you sign up for the Service, we ask you to provide personal information. If we use this information in a manner different than those described in this Policy and/or in the specific service notices, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, and you decline, oneCoach may not be able to provide its Service to you.
Maintenance of personal information
You can access your information contained in oneCoach’s database by contacting us. If you believe any of your information is incorrect or needs updating, please let us know at the email address listed in this section. oneCoach will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive email notifications from oneCoach, please let us know by contacting us. In the text of your email, specify which notifications you no longer wish to receive and provide your exact name, email address and/or address so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, oneCoach will use reasonable efforts to refrain from including you when sending such notifications to oneCoach’s visitors/users/customers.
We do not currently maintain any procedures for you to review the information that we collect about you.
Retention of personal information
When you close or de-activate your account or if your account is otherwise terminated, we have the right, but not the obligation, to store your personal information, settings, saved and completed classes, and teachers you have followed.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to oneCoach employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, so while oneCoach strives to protect your information, oneCoach cannot ensure or warrant the security of any information that you voluntarily give to oneCoach.
Accessing and updating personal information
When you use the Services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Website Areas Beyond oneCoach’s Control
Third party links, co-brand relationships and public forums
In an attempt to provide increased value to our visitors, oneCoach may choose various third party websites to link to, link from, and frame within, the Website. oneCoach also may participate in co-branding and other relationships to offer e-commerce and other services and features to its users. However, even if the third party is affiliated with oneCoach, we have no control over these linked sites, each of who have separate privacy and data collection practices independent of oneCoach. We have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such web sites. Please make sure you are comfortable with the privacy practices of every site you visit before providing the site with your personal information. These linked sites are only for your convenience and you therefore access them at your own risk.
We also may make chat rooms, forums and message boards available to you on the Website. Please remember that we cannot control the information that is shared by members and that anything you voluntarily provide in any public area of the Internet will be publicly available to other visitors on that web site and potentially to other third parties. Thus, please note that you should always exercise caution when deciding to publicly disclose any of your personal information in these and similar areas.
oneCoach regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or oneCoach's treatment of personal information by contacting us.
When we receive formal written complaints at this address, it is oneCoach's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between oneCoach and an individual.
Users Under 18
oneCoach’s content is not directed at users under eighteen (18) years of age, and if you provide information about yourself as a user of oneCoach, you are representing that you are at least eighteen (18) years of age. We do not knowingly collect personally identifiable information from anyone under eighteen (18) years of age, but if we do become aware of having collected personally identifiable information from a user who is younger than eighteen (18) years of age, we will remove such information from our files.
Changes To This Policy
oneCoach Terms and Conditions of Use
A complete statement of our Terms and Conditions of Use can be found here. oneCoach's Terms and Conditions of Use are expressly incorporated into this Policy by this reference.
By using our Website, you consent to the collection and use of information by oneCoach as set forth in this Policy. If we decide to change our Policy, we will post those changes on this page so that you will always be aware of what information we collect, how we use it, and under what limited circumstances we disclose it. Continued access or use of the Website shall constitute your express acceptance of any modifications to this Policy.